SASSA Grant Access with New Biometric Rule – South African Social Security Agency (SASSA) has introduced a new biometric verification rule to curb fraud and ensure only legitimate beneficiaries receive grants. Starting May 5, 2025, selected applicants and existing beneficiaries must complete biometric enrolment to continue receiving payments like the R350 SRD grant, old age pension, and child support grant. Failure to comply could lead to suspension or termination of payments.
Why Is SASSA Introducing Biometric Verification?
To enhance the security and integrity of social grants, SASSA is now linking biometric data – like fingerprints and facial scans – to beneficiary profiles. This move is aimed at eliminating:
- Duplicate applications
- Payments to deceased individuals
- Fraudulent claims using fake identities
Key Objectives:
- Strengthen identity verification
- Streamline grant processing
- Prevent misuse of taxpayer money
- Improve transparency and accountability
Who Must Enroll Before May 5, 2025?
As per SASSA’s new policy, biometric verification is mandatory for the following groups:
- New applicants for any SASSA social grant
- Existing R350 SRD grant recipients with pending verification
- Beneficiaries flagged during recent audits
- Individuals without a South African ID document
- Beneficiaries who change banking details
- Those using a proxy or nominee to collect payments
How to Complete the Biometric Enrolment Process
Follow these steps to ensure timely enrolment:
- Visit your nearest SASSA office or Post Office with biometric facilities
- Carry your ID, proof of residence, and mobile number
- Allow scanning of your fingerprints and facial features
- Receive a confirmation SMS once verification is complete
Important Tips:
- Avoid peak hours to prevent long queues
- Keep your registered phone active for updates
- Ensure your banking details match your ID
List of Biometric Enrolment Locations Across Provinces
| Province | City/Town | Enrolment Centre | Operating Days | Contact Number | Special Notes |
|---|---|---|---|---|---|
| Gauteng | Johannesburg | SASSA Regional Office | Mon-Fri | 0800 60 10 11 | Offers on-site ID support |
| Western Cape | Cape Town | Post Office, Adderley St | Mon-Sat | 0860 111 502 | Extended hours available |
| KwaZulu-Natal | Durban | Phoenix SASSA Branch | Mon-Fri | 031 314 7013 | Mobile units available |
| Eastern Cape | East London | Oxford Street SASSA Office | Mon-Fri | 043 707 6400 | Serves surrounding rural areas |
| Limpopo | Polokwane | Seshego SASSA Centre | Mon-Fri | 015 291 7500 | Assistance for elderly available |
| Mpumalanga | Nelspruit | Mbombela Post Office | Mon-Sat | 013 754 9421 | Also handles grant renewals |
| Free State | Bloemfontein | SASSA Central Office | Mon-Fri | 051 409 0600 | Large capacity walk-ins |
| North West | Mahikeng | Mega City SASSA Office | Mon-Fri | 018 397 3333 | Supports multiple language queries |
| Northern Cape | Kimberley | Market Square Branch | Mon-Fri | 053 832 5264 | Low waiting time |
What Happens If You Don’t Enrol?
Failure to enrol for biometric verification by May 5, 2025 may result in:
- Suspension of your grant
- Non-payment of future benefits
- A requirement to reapply from scratch
- Delays in the May and June 2025 payments
SASSA has clearly stated that no exceptions will be granted, and reminders will be sent via SMS and email.
Common Questions About the New Biometric Rule
Q1: Is biometric enrolment required for everyone?
A: No. Only selected groups identified by SASSA must complete the process.
Q2: Can I complete the verification online?
A: No. You must visit a physical location with biometric scanning.
Q3: What if I’m bedridden or disabled?
A: SASSA will provide home visits or mobile unit enrolment if requested in advance.
Q4: Will I lose my R350 SRD grant if I don’t verify?
A: Yes, non-verification will lead to a hold on your R350 payment.
Q5: Do children receiving support grants need to enrol?
A: No, but their guardians or caregivers must verify.
Q6: Can I authorise someone to do it for me?
A: Only if that person is a registered grant proxy with supporting documents.
Q7: Is the biometric enrolment free?
A: Yes, SASSA does not charge any fee for this service.
Q8: How long does the process take?
A: Typically 10–15 minutes at the office, but waiting time may vary.
SASSA Departmental Contact Details
If you have questions or need help, contact SASSA directly:
- SASSA Toll-Free Number: 0800 60 10 11
- Email: [email protected]
- Website: www.sassa.gov.za
- Facebook Page: @OfficialSASSA
- Twitter Handle: @OfficialSASSA
This new biometric rule by SASSA marks a serious effort to ensure social grants reach only the rightful recipients. If you’re among those required to verify, don’t wait until the last minute. Act before May 5, 2025, to avoid any disruption in your monthly grant payments. Stay informed, follow official updates, and always verify changes with official SASSA channels.
