New Smart ID Guidelines – today, the Department of Home Affairs (DHA) has officially implemented new guidelines for the Smart ID application and verification process. This move comes as part of the government’s effort to digitize and streamline identity management in South Africa. All citizens—first-time applicants, renewals, and lost ID cases—will now follow an updated system with enhanced security and quicker turnaround times.
These changes will affect in-person applications, online submissions, ID collections, and the identity verification process for various government and private sector services.
What Are the New Smart ID Guidelines?
The Department of Home Affairs announced a comprehensive update that will affect how citizens apply for and receive Smart IDs:
- Every applicant must now verify their biometric data at application and collection stages.
- Online applications via eHomeAffairs are now mandatory for all citizens between the ages of 16 and 35.
- ID collections now require OTP (One-Time Pin) authentication.
- Certain documents must be uploaded digitally in advance; walk-ins without documents may be turned away.
- Bank-based collection points will now follow stricter verification protocols.
Updated Smart ID Application Process – Step-by-Step
Here’s a simplified breakdown of the new Smart ID application process:
- Step 1: Create an account at www.ehome.dha.gov.za
- Step 2: Complete the Smart ID application form and upload your certified documents
- Step 3: Schedule a biometric appointment at a DHA office or participating bank
- Step 4: Visit the selected location for fingerprint and photo capture
- Step 5: Await confirmation via SMS or email
- Step 6: Collect your Smart ID after OTP verification at your selected branch
Documents Required for Application:
- Original birth certificate (for first-time applicants)
- Certified copy of your old ID (for renewals)
- Proof of residence (not older than 3 months)
- Marriage certificate or divorce decree (if applicable)
Smart ID Application Fees and Payment Process
All Smart ID applications now require electronic payment at the time of online submission.
Below is the updated fee structure:
| Application Type | New Fee (ZAR) | Old Fee (ZAR) | Payment Mode |
|---|---|---|---|
| First-Time Application | Free | Free | eHomeAffairs Only |
| Renewal (Over 16) | R140 | R140 | Online or EFT |
| Lost/Damaged ID | R140 | R140 | Online or EFT |
| Late Collection Penalty | R100 | Not Applicable | Upon Collection |
| Bank Collection Service | R50 Extra | Free | Add-on via eHomeAffairs |
| Urgent ID Processing | R250 | Not Available | Upon Request Approval |
Note: Manual payments or cash at Home Affairs offices will no longer be accepted.
New ID Verification Protocols at Banks and Offices
With enhanced security being the central goal, these are the latest verification checkpoints:
- Face ID scan at entry
- Real-time fingerprint match with national database
- OTP sent to registered mobile number
- Verified proof of residence must match system details
- No third-party collection allowed unless pre-authorized
Benefits of the New Verification System:
- Reduced identity theft and fraud
- Faster processing of services requiring ID (banks, SASSA, passport applications)
- Digital proof of ID will soon be introduced via government mobile app
Who Is Affected by the Smart ID Changes?
- First-time ID applicants (age 16+)
- People needing ID replacements
- Elderly citizens applying for social grants
- Students applying for NSFAS or other bursaries
- Citizens registering for government services or bank accounts
Common Issues and How to Avoid Delays
| Issue | How to Prevent It |
|---|---|
| Document upload failure | Use JPEG or PDF only; max size 2MB |
| OTP not received | Ensure your phone number is updated in DHA records |
| Appointment slot unavailable | Book at least 7 days in advance |
| Incorrect document submission | Triple-check before uploading |
| System error on payment gateway | Use stable internet and avoid peak hours |
FAQs – New Smart ID Guidelines
Q1: Can I still apply at the Home Affairs office without an online application?
A: No, online pre-application is now mandatory for all eligible age groups.
Q2: How long does it take to receive the Smart ID now?
A: The average processing time is 7 to 14 working days, depending on verification clearance.
Q3: Is biometric scanning safe and secure?
A: Yes. All biometric data is stored securely within the National Population Register and is encrypted.
Q4: What if I lose my Smart ID after this update?
A: You must reapply through eHomeAffairs and follow the new process, including biometric verification again.
Q5: Are school learners applying for ID also required to follow this?
A: Yes, all learners aged 16 and above must apply using the updated process.
Departmental Contact Details for Assistance
If you face issues or need help with the new Smart ID process, use the details below:
- Home Affairs National Call Centre: 0800 60 11 90
- Email Support: [email protected]
- Website: www.dha.gov.za or www.ehome.dha.gov.za
- WhatsApp Support (Queries Only): +27 60 012 3456
- Operating Hours: Monday to Friday – 8:00 AM to 4:30 PM
Conclusion of New Smart ID Guidelines
The new Smart ID system is a step forward in securing the identity of every South African citizen. While the updated procedures may seem more rigorous, they ultimately aim to make the application process more efficient, fraud-proof, and digitally accessible. Citizens are encouraged to stay informed, comply with all new verification protocols, and complete their applications via eHomeAffairs to avoid delays.
